The ability to select the method of contact when it comes to retailers is important. Many consumers do not have the time to sit on hold or work their way through multiple automated menus for assistance. Sending a quick email to a retailer via their contact us page is far more convenient.
Examine the Options
When visiting the contact page on a website, view the methods available. Some will offer a hard address for inquiries that require proof of purchase, warranty information or other requests in addition to virtual contact methods. Filling out a quick online form is convenient as is a direct email to the support desk for a retailer. By providing the minimal amount of information required in these forms, the customer service support representative is able to assist consumers in a more efficient manner when it comes to issues or general questions with items purchased.
These methods as well as online chat support and a link to relevant frequently asked questions or a forum are beneficial. Companies that offer multiple methods of contact have consumers and their busy schedules in mind. While many companies have limited customer services to speak with a live person, filling out an online form or sending an email can be done at any time.