I already made a complaint on June regarding their delays of sending the bills. I thought they would follow what they had promised that they will not going to do it again. That they will make sure I have my bill statement on time so I don’t get any charges or whatsoever.
But I think they just forgot or they just simply don’t value the customer. So I decided not to bother to call after two months again of not receiving any statement from them. Suddenly after three months of not hearing them they send me my bill statements with charges. I still did not contact them. Until I received a notice from their lawyer saying I have to pay or else they will force to apply a case against me.
I immediately went there yesterday not because I was scared of their threat but because I think it is time for them to hear me. I tried to hold my temper though, trying to be at ease but when I was already in the customer service. I cannot hold it anymore. I burst out all the things inside me and commanded the lady to disconnect the line and never bugged me anymore. I paid them right there and then. And made her write on a piece of paper that inline with the payment I made yesterday should also be their last service to me.
Sometimes you should be persistent and assertive of what you want or else they will never hear you. Forcing them with all your might so the things that you want to be done the soonest as possible will be carried out.